Shipping policy

 

Shipping Policy

Order Processing

• Processing Time: Orders are processed within 48 hours of receipt. Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
• Business Days: Our business days are Monday through Friday, excluding UK public holidays.

Shipping Methods

We offer the following Royal Mail shipping options:

• Royal Mail 48: Delivery within 2-3 business days with tracking.
• Royal Mail International Tracked: Delivery times vary by destination, with tracking provided.

Shipping Rates

• UK Orders:
  • Free shipping on UK orders over £20.
    
• International Orders:
  • Shipping rates are calculated at checkout based on destination, size, and weight.
  • Customers are responsible for any customs duties or taxes that may apply.

Tracking Your Order

• You will receive a tracking number via email once your order has been shipped. You can track your package on the Royal Mail website using this number.

Delivery Issues

• Delayed or Lost Packages: If your package is delayed or lost, please contact our customer service team at hi@vegums.com for assistance. We will work with Royal Mail to resolve the issue as quickly as possible.
• Incorrect Address: Please ensure that your shipping address is correct at checkout. We are not responsible for packages delivered to an incorrect address provided by the customer.
• Missing Items: If any items are missing from your order, please contact us as soon as possible.

Contact Us

If you have any questions or concerns about our shipping policy, please contact us at hi@vegums.com.